Verizon Reps Can’t Do Math

Do you know the difference between a dollar and a penny? If so, go to the head of the class and let the Verizon reps stay behind. There is an amazing 27 minute long audio clip (below) from a blogger named George Vaccaro who ran into a bit of trouble with his Verizon bill. He was going to travel to Canada and wanted to know how much using his data service would cost. He was quoted .002 cents per kilobyte and had the operator note this in his record.

When he returned from Canada he found that he had been billed $71.79 for 35,893 kilobytes of usage. This works out to .002 dollars per kilobyte, a significant difference. Listen to the audio clip below as he tries in vain over and over to many different operators to explain that there is a difference between .002 cents and .002 dollars.

This call was made December 7th, and it was finally resolved for him by December 10th. One blog reader has been going through the same hassle. Others have found evidence of this same thing and there are even recordings made on December 14th that show that the reps still have not had a memo sent out explaining that their documentation is in dollars and that there is indeed a difference between fractional dollars and fractional cents.

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